کارگاههای شایستگی عمومی
گوش دادن فعال
همه کارکنان، بهویژه نقشهای مشتریمحور.
A practical workshop on active listening, delivered in 2 sessions with exercises drawn from your own context rather than generic case studies.
اهداف یادگیری
- Recognise the behaviour in yourself and others
- Apply a small number of techniques that survive contact with a real week
- Leave with a written commitment your manager has seen